Current Opportunities

Are you…

• Looking for full-time employment?

• Someone who enjoys connecting with people and building lasting relationships?

• Able to think critically and communicate professionally?

• Proactive in seeking feedback and committed to personal growth?

• Organized and attentive to details?

 

If you answered yes to all of the above questions, keep reading— this opportunity may be for YOU!

 

Judkins Insurance has a full-time opportunity available for the right individual to join our team as an Office Administrator at our office in Martinsville, VA (right beside the DMV). This is an onsite position.

 

The right individual will align with our culture, where we:

• Act with honesty and integrity

• Are passionate about learning and sharing knowledge

• Dedicate ourselves to continuous improvement

• Value family and work-life balance

 

If this describes you, then you would likely enjoy working with us! 

 

Job Summary

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The Office Administrator will oversee the day-to-day operations of our office, ensuring that administrative tasks are handled efficiently and effectively. This role requires an individual who is highly organized, detail-oriented, and comfortable managing multiple priorities. As the first point of contact for clients, you’ll play a key role in creating a welcoming and professional atmosphere in our office. 

 

Key Responsibilities

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• Reception and Client Service: Greet clients and visitors, answer phone calls, respond to inquiries, and assist with client needs in a friendly and professional manner.

• Policy Servicing: Support clients by processing payments, answering policy questions, making policy updates (e.g., adding a driver), assisting with claims, and following up as needed.

• Administrative Support: Assist with scheduling appointments, preparing documents, managing records, and supporting agency staff with administrative tasks.

• Data Entry and File Management: Maintain accurate client information in the agency’s database, manage digital and physical filing systems, and assist with document preparation and processing.

• Office Coordination: Manage office supplies, handle mail, coordinate office cleaning, and ensure the office is organized and well-maintained.

• Cash Handling and Financial Tasks: Manage cash drawers and conduct bank deposits.

• Opening and Closing Duties: Open and close the office each day, ensuring all security protocols are followed.

 

Requirements

 

• MUST obtain and maintain a VA Property & Casualty Insurance License (we’ll assist with the process).

• MUST have strong computer skills and the ability to quickly learn new systems.

• MUST communicate clearly with both our team and clients/prospects.

 

Key Competencies

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• Customer Service Orientation: A strong focus on client experience and building trust-based relationships.

• Dependability: Reliable, with a strong work ethic and ability to work independently or with minimal supervision.

• Problem-Solving: Proactive in identifying issues and finding solutions to support clients.

• Conflict Resolution: Communicates with empathy, skillfully de-escalating situations to assist frustrated clients.

• Industry Knowledge: Learns and complies with insurance laws, regulations, and company guidelines to ethically serve and advise clients.

 

Hours

 

8:30am-5:30pm, Monday-Friday (with a 1-hour unpaid lunch break), averaging 40 hours per week.

 

Compensation

 

Starting pay is based on experience, with potential performance-based bonuses. Benefits include vacation and sick pay and access to voluntary benefits.

 

If you’re excited by this opportunity and confident it’s the right fit, we’d love to hear from you!